The subsidy publisher Xlibris has been spamming Lulu authors using the unethical practice known as "screen-scraping," in which they collect the emails of unsuspecting authors from random sites (in this case, www.lulu.com) on the Internet and use those addresses to send unsolicited sales messages.
They have been panned for this practice before (see "When Good Companies Use Spam: Xlibris"), but for some reason they persist. They persist despite the fact that screen-scraping is univerally frowned on by legitimate Internet companies, despite the fact that stealing Lulu users' email addresses is expressly prohibited in the terms of use of Lulu.com. In fact, it's even a violation of the terms of use of the Xlibris site! From Xlibris:
Any use by you of any other subscriber's information, personal or
otherwise, for any commercial purpose or to obtain direct financial
gain (e.g., mass marketing) is prohibited. Any such use shall be deemed
to be a violation of these Terms of Service. Xlibris is to be used by
you for your personal use only. Commercial uses of Xlibris are strictly
prohibited unless prior written consent from Xlibris has been granted.
You agree that you will not use Xlibris for chain letters, junk mail,
'spamming,' solicitations (commercial or non-commercial) or bulk
communications of any kind including but not limited to distribution
lists to any person who has not given specific permission to be
included in such a list.
Based on what I have been able to determine, Xlibris appears to steal users' email addresses from every writing site they can find, including NaNoWriMo, StoryCircle, and AuthorsDen, to name a few. An example of Xlibris spam appears below:
Dear [author's name],
My name is Mercedes and I work for Xlibris, a leader in the
self-publishing industry. If you don’t mind, I wanted to take this
opportunity to tell you a little bit about how we can help you
achieve publishing success.
Xlibris is partially owned by Random House Ventures, LLC, a
subsidiary of Random House, the world's largest trade book
publisher. We distinguish ourselves from other self-publishing
companies by offering both trade and full-color publishing programs,
a wide array of marketing services and a superior copy-editing
service.
To date, we have published over 10,000 titles, paid our authors more
than $1,000,000 in royalties, and paved the way for many of them to
win contracts with traditional publishers such as St. Martin’s
Press, Kensington, and Bantam Books.
Writers choose Xlibris because we are known for excellence. We are
so confident you’ll be thrilled with our services that we back them
up with a 100% money-back guarantee.
To learn more about how we can help you achieve publishing success,
please click the following link and we will send you a guide to our
Publishing Services.
[URL]
You can also call us toll free at (888) 795-4274 x278 and ask to
speak with a Publishing Consultant to learn more. Each month, we run
special offers for new submissions. So contact us today!
Sincerely,
Mercedes Bournias
Xlibris Publishing
PS - I'm sorry if I've disturbed you. If you don't want to receive
any more messages from Xlibris, please let me know by clicking the
link below.
[URL]
I don't make a habit of speaking ill of any specific print on demand company, but this is the second time Xlibris has come up in these pages in a negative context. The last time was when they chose to outsource a number of editing jobs to the Philippines: "XLibris lays off workers; outsources customer service."
You would think that a company partly owned by Random House would have more sense. I'm not going to comment, by the way, on the business model (10,000 titles published at a minimum of $500 per book from each author, $1 million in royalties paid out...hmmm). There's another (truly loathsome) company out there that employs ruthless and unethical spamming called Bookman Publishing. Most authors probably know enough to steer clear of these folks, but Xlibris is in other respects an apparently reputable company. Shame.
I will content myself to point out that there are very good spam reporting services out there, among them SpamCop.net. When you get unsolicited spam, report it. We're all in this together.